The provisions below constitute a contract establishing the general terms and conditions for the distance selling of the products of the KABIOCA.com e-commerce site concluded between:
a merchant registered in France and a consumer as part of a distance selling system.
- AUTHOR OF THE OFFER
51 Boulevard of the Republic
Espace Lumière - 4 Building
SIREN: 378 528 863
Email address: firstname.lastname@example.org
Prices are quoted in euros all taxes included. The prices are those in force on the day of the order. They take into account the VAT applicable on the day of the order. Any change in the VAT rate will be reflected automatically on prices.
For any delivery outside the territory of the European Union, customs taxes and formalities are, unless otherwise indicated, the exclusive responsibility of the customer who undertakes to check the possibilities of importing products in the country of delivery.
The fact of placing order implies the whole and irrevocable adhesion of the Customer to the present general conditions of sale. Any order by the Customer constitutes an acceptance of the prices and description of the products available for sale. The sale will be considered final only after the sending of the confirmation of the order by KABIOCA.com and receipt by the latter of the full price. The automatic registration systems of the site are considered as proof of the contract of sale and its date. KABIOCA.com undertakes to honor orders received on the website only within the limits of available stocks of products. In the absence of availability of the product, KABIOCA.com undertakes to inform the Customer as soon as possible.
- Perfect Credit Card : The validation of the order by means of the credit card number and the expiry date is warranted to pay the total amount of the order. The data relating to the bank card are only kept during the order processing time (secure communication protocol).
- Perfect PayPal : PayPal is the world leader in online payments. PayPal encrypts and protects your card number, PayPal allows you to pay online without disclosing your financial information during the transaction, we do not save credit card details.
By bank transfer: Our bank details are indicated when you confirm your order on the site. Your order will be shipped upon receipt of the transfer.
Acceptance of the order and its processing will only be effective upon receipt of payment.
The following contractual information will be the subject of a confirmation e-mail after validation of the order by the customer containing the following information:
• The unique order number
• The total amount of the order, its price including VAT or tax and the amount of delivery charges
• The payment method chosen by the Client
• The delivery adress
• The identity and references of the merchant
The order duly accepted by KABIOCA.com in the conditions recalled in point 4 of these General Conditions of Sale will be executed at the latest within a period of 2 days (this is a maximum period, the orders being treated usually the same day). In case of unavailability of the ordered product, the Customer will be informed as soon as possible and will have the possibility to cancel his order. He will then have the choice to request either the exchange of the product or the refund of the sums within 30 days from the date of application.
All orders will be delivered in a closed, solid and discreet sending to the address indicated by the Customer. Only settled orders will be shipped. In addition, KABIOCA.com reserves the right to refuse any order from a customer with whom an ongoing dispute exists. Upon delivery, the Customer is required to check the condition of the packaging and merchandise and in case of damage, to make reservations immediately on the voucher, as well as KABIOCA.com Customer Service by e-mail, or using the contact form.
In case of return of the parcel for any reason whatsoever, the customer is notified by email. Without response from him in the 15 days after the shipment of this email the package will be considered abandoned.
Deliveries are made via independent carriers but always have a tracking number to track the delivery of your package.
The shipping costs represent postage and insurance costs, which are calculated according to the weight of the products and our packaging costs. No claim after receipt can be received by KABIOCA.com after receipt of the package on the amount of shipping.
Our carrier is the post office (Colissimo). The tracking numbers are sent to you with the shipping notification automatically by our system.
In the event of non-conformity or defect of the delivered product, the Customer will have to inform the Customer service of KABIOCA.com by e-mail (contact), which undertakes to remedy the problem as soon as possible. In any case, KABIOCA.com assumes with respect to the Customer, the responsibility for the products delivered in accordance with the regulations in force, and guarantees, consequently, this one against any complaint or claim, judicial or amicable, resulting damage to property as well as damage to persons as a result of such products. KABIOCA.com also guarantees, in accordance with the legal provisions, the Customer, against any hidden defect affecting the products delivered and rendering them unfit for use, as well as the resulting harmful consequences. All our items are guaranteed 14 days from the date of purchase. Only articles in their original packaging are included. Shipping costs will remain the responsibility of the applicant.
- RETRACTION TIME
Pursuant to the provisions of Articles L 121-16 and following of the Consumer Code, the consumer has a withdrawal period allowing him to cancel his purchase within a period of 14 days from delivery. It must imperatively indicate beforehand its intention to return the parcel as part of the exercise of its right of withdrawal by contacting us via our contact form. The products must not have been used, they must be returned to the company KABIOCA.com at the expense of the consumer and under his responsibility, the responsibility for him to proceed with transport insurance, in perfect condition for resale, in their packaging origin and showing no signs of shock or malfunction. Consumable products are taken back and exchanged only if they are in perfect condition and unopened. Subject to compliance with the above provisions, the company KABIOCA.com will refund the products ordered for the amount shown on the purchase order (the return costs are borne by the customer) in the 14 business days of receipt of products (legal deadline). No refund can be made if the products are not in their original packaging, which must be perfectly intact. In application of the articles L 121-16 and following of the code of the consumption, the professionals can not claim neither the right of retraction, nor the guarantee "satisfied or refunded".
The return is ONLY after a request for return requested via our Contact form and after explaining its reason. The consumer has 14 clear days upon receipt of the package to make his request. Only returns of perfectly intact products are accepted (with the exception of returns motivated by a product malfunction).
No return of article can be accepted without request and agreement beforehand by email.
The risks of transport are entirely the responsibility of the sender, and it is therefore up to him to carry out all the necessary steps with regard to the security of the routing, in particular by ensuring its sending. The return costs are entirely the responsibility of the sender, except the case where the return would be motivated by an error of the company KABIOCA.com in the preparation of order. Any product return for a product that is not properly packaged, whose packaging has been opened or that after examination is not found to be defective, can not be accepted. It will then be up to the sender to recover his package at his expense.
The information requested from the Customer is necessary for the processing of his order and can not be communicated to third parties. In accordance with the French law "Informatique et Libertés" of 6 January 1978, the Customer may oppose such communication and has a right to access, modify, rectify and delete personal data concerning him. To exercise this right, contact email@example.com.
"In accordance with article L.223-1 of the Consumer Code, you can register on the list of opposition to canvassing" https://conso.bloctel.fr/
KABIOCA.com guarantees that the means and services of cryptology used to secure transactions have been the subject of an authorization or a declaration in application of the legislation in force.
The website KABIOCA.com is encrypted with the SSL technology
- SIGNATURE & PROOF
The validation of the command associated with the authentication procedure and the protection of the integrity of the messages constitutes an electronic signature having between the parties the same value as a handwritten signature. The computerized registers, preserved in the computer systems of KABIOCA.com under reasonable conditions of safety, will be considered as proofs, communications, orders and payments intervened between the parts. The filing of orders and invoices is carried out on a reliable and irreversible support so as to correspond to a faithful and durable copy, in accordance with article 1348 of the civil code.
- INTELLECTUAL PROPERTY
All texts, comments, books, illustrations, photos and images reproduced on the sites published by KABIOCA.com are reserved under copyright and intellectual property rights and for the whole world. In this respect and in accordance with the provisions of Intellectual Property Codeonly the use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any other use is constitutive of counterfeit and sanctioned under the Intellectual Property without prior written authorization of KABIOCA.com. Any total or partial reproduction of the sites published by KABIOCA.com is strictly prohibited.
- INTEGRALITY OF THE CONTRACT
If, for any reason, one of these terms and conditions should be declared inapplicable, this inapplicability would not affect the application of the other provisions of the general conditions, the one deemed inapplicable being then replaced by the closest possible provision.
Neither KABIOCA.com, nor the Customer, can be held responsible for any non-compliance resulting from a case of force majeure, beyond their control, including but not limited to cases of war, riot, insurrection, interruption of transport, import or export problem, strike, shortage, fire, earthquake, storm, flood. The Customer is solely responsible for the choice of products, their storage and their use by himself or by a third party.
- DISPUTES, APPLICABLE LAW AND MEDIATION OF CONSUMPTION
Any dispute relating to the execution of an order and / or the interpretation of these general conditions, is subject to French law.
In the event of a dispute relating to the interpretation or execution of agreed agreements, an amicable solution will be sought before any legal recourse.
In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. Of the Consumer Code concerning the amicable settlement of disputes: When the consumer has sent a written complaint to the professional and he has not obtained satisfaction or response within two months, he can submit his complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum period of one year from the initial complaint.
The CMAP mediator (Center for Mediation and Arbitration) can be contacted directly online at the following address: www.cmap.fr
or by email: firstname.lastname@example.org
or by post:
CMAP - 39 av Franklin Roosevelt - 75008 PARIS